REFUND POLICY
Our Refund Policy allows customers to return any unused smartphone within 14 days of purchase for a full refund. Customers must provide proof of purchase for a refund to be issued. Shipping costs to return the item are the responsibility of the customer. Refunds will be processed within 5-7 business days of the item being received by our warehouse. Refunds will be issued in the same payment method used for the original purchase. No refunds will be issued for items that have been used, misused, or damaged.
1. We offer a 30-day return policy for all products purchased through our online store. If you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of the purchase date.
2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. Accessories and free gifts included with the purchase must also be returned.
3. To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return shipping label and instructions for returning the product.
4. Once we receive the returned product, our team will inspect it to ensure it is in the original condition. If everything is in order, we will issue a refund to the original payment method used for the purchase.
5. Please note that shipping and handling fees are non-refundable, and customers are responsible for the cost of return shipping. If the product is being returned due to a defect or error on our part, we will cover the cost of return shipping.
6. Refunds may take up to 10 business days to process, depending on your payment method and bank processing times.
7. Swifty Phone reserves the right to reject returns that do not meet our return policy requirements or to charge a restocking fee for returned products that are not in their original condition.
8. If you receive a defective or damaged product, please contact our customer service team immediately for assistance. We will provide you with instructions for returning the product and a replacement or refund will be issued once we receive the returned product.
9. Swifty Phone reserves the right to update this refund policy at any time. Any changes will be posted on our website and will take effect immediately.
The explanations and information provided herein are only general explanations, information and samples. You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in the creation of your refund/return policy.